Properlex
NPS & CSAT Surveys

Find out how tenants, vendors and partners really feel.

Properlex sends NPS and CSAT surveys by SMS and email to the tenants, vendors and partners you choose. It reports monthly scores broken down by party and tenant type, and stores every response anonymised, with no link between a person and their answer.

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NPS results in Properlex, trending by month, with tenant and vendor scores broken down by contact type.
How it works

NPS & CSAT Surveys in three steps.

  1. 1

    Pick a survey and an audience

    Choose NPS or CSAT, then the properties, parties and tenant types to ask.

  2. 2

    Send by SMS and email

    Each person gets a short link to answer in a few seconds, with room for a comment.

  3. 3

    Track the trend

    See your score each month, compare tenants with vendors and partners, and read the comments behind it.

Why it matters

What changes for your team.

  • Honest answersResponses are stored anonymised, so people can say what they think.
  • Broken down where it mattersScores by party and tenant type show where service is strong and where it slips.
  • A number for the owner's reportA monthly NPS or CSAT trend is a simple, credible measure of how a property is run.

Who it's for:

For property managers
FAQ

NPS & CSAT Surveys questions

What is the difference between NPS and CSAT?

NPS asks how likely someone is to recommend you, on a scale of 0 to 10, and reports promoters minus detractors. CSAT asks how satisfied someone is with your service, on a scale of 1 to 5, and reports the share who are satisfied.

Are survey responses anonymous?

Yes. Properlex stores each response with the party and tenant type for reporting, but with no link to the person who gave it.

Who can send surveys?

Team members whose role includes survey permissions. Senders can send surveys without editing them.

Related features

See Properlex with your own properties.

Book a demo and we'll tailor a plan to how your team already works.

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