# Contact Management: Contact details that stay right, because the right people keep them.

Properlex keeps every tenant, vendor and partner contact against the properties they belong to. You invite one primary contact for each business or household, and they manage their own people in their portal. Scheduled confirm-your-details messages catch anything that has gone out of date.

Source: https://properlex.com/features/contact-management

## How it works

1. **Bring your contacts in.** Import tenants, vendors and partners from a spreadsheet using the CSV template, or add them one by one against their properties.
2. **Organise them the way you work.** Give contacts positions, such as primary resident or site lead, and tenant types, such as residential or retail, so you can reach exactly the right people.
3. **Let them keep it current.** Each party's portal owner adds and removes their own people. Scheduled confirm-your-details messages ask contacts to confirm or correct their details, and record each answer.

## Why it matters

- **Invite one, they manage the rest.** You invite a single primary contact per party. They maintain their own team, so lists don't go stale on your side.
- **Organised by property.** Contacts belong to the properties they are connected to, so a notice for one building never reaches another.
- **Shared only where you choose.** Decide which tenant types vendors and partners can see, property by property.
- **Opt-outs respected.** Each contact's SMS and email preferences are kept with the record and honoured when you send.

## Who it is for

- [For property managers](https://properlex.com/solutions/property-managers)
- [For facilities managers](https://properlex.com/solutions/facilities-managers)
- [For tenants](https://properlex.com/solutions/tenants)
- [For vendors](https://properlex.com/solutions/vendors)

## Frequently asked questions

### Can I import the contacts I already have?

Yes. Download the CSV template for tenants, vendors or partners, fill it in from your existing spreadsheet and import it. Properlex lists any rows it could not read so you can fix them.

### How do contact details stay up to date?

Two ways. Each tenant, vendor and partner manages their own people in their portal, and you can schedule confirm-your-details messages that ask contacts to confirm or correct their details on a regular basis.

### What are positions and tenant types?

Positions describe a contact's role, such as primary resident, emergency contact or site lead. Tenant types group tenancies, such as residential or retail. Both let you target a message precisely.

## Related features

- [Communications](https://properlex.com/features/communications)
- [Role Based Access](https://properlex.com/features/role-based-access)
- [Property Contacts](https://properlex.com/features/property-contacts)

Pricing: https://properlex.com/pricing. Book a demo: https://properlex.com/get-started.