# Communications: SMS, email and InMail, sent from one place.

Properlex lets property managers write a notice once and send it by SMS, email and InMail to the tenants, vendors and partners at the properties they choose. Replies come back into one shared inbox, filed against the property, so every conversation stays with the business rather than in someone's phone.

Source: https://properlex.com/features/communications

## How it works

1. **Choose who needs to know.** Pick the properties, then narrow by contact type, position or tenant type. Properlex shows how many people you will reach on each channel before you send.
2. **Write it once.** Compose one message for SMS, email and InMail together, start from a saved template, and tag it so it files itself. Flag it as an emergency when it is one.
3. **Follow up in one inbox.** Tenants, vendors and partners reply in their portal, and your team answers from a shared inbox. Assign a conversation to a colleague or mark it urgent so nothing is missed.

## Why it matters

- **Three channels, one composer.** SMS for urgency, email for detail and InMail for the record, sent together so nobody falls through a gap.
- **Sent from the property.** Each property sends email from its own Properlex address, so tenants recognise who a notice is from.
- **Replies kept with the business.** Every conversation is filed against the property and visible to your team, not lost in a personal inbox when someone leaves.
- **Two-way SMS.** Replies to your SMS notices come back into the inbox, and your team can answer them by SMS from the same thread.

## Who it is for

- [For property managers](https://properlex.com/solutions/property-managers)
- [For facilities managers](https://properlex.com/solutions/facilities-managers)
- [For tenants](https://properlex.com/solutions/tenants)
- [For vendors](https://properlex.com/solutions/vendors)
- [For partners](https://properlex.com/solutions/partners)

## Frequently asked questions

### What is InMail?

InMail is the two-way messaging inside each party's Properlex portal. Tenants, vendors and partners read your notices and reply in their own workspace, and every conversation is kept against the property.

### Can tenants reply to an SMS?

Yes. Replies come back into the Properlex inbox as a conversation, and your team can answer them by SMS from the same thread.

### Is email charged separately?

No. Email is included in every plan. SMS is billed per message, so you only pay for the texts you send.

### Can I reuse messages I send often?

Yes. Save a message as a template with its channels and audience, then start a new broadcast from it in a couple of clicks.

## Related features

- [Delivery Reports](https://properlex.com/features/delivery-reports)
- [Contact Management](https://properlex.com/features/contact-management)
- [Role Based Access](https://properlex.com/features/role-based-access)

Pricing: https://properlex.com/pricing. Book a demo: https://properlex.com/get-started.